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Always escalate tickets about chargebacks/bank disputes · Don’t send the customer the same macro/reply multiple times · Confirm the customer’s address before sending the replacement AND ensure the replacement has the correct address
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February 2024 Team Training
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<p><strong>Overview:</strong></p><ul><li>Always escalate tickets about chargebacks/bank disputes</li><li>Don’t send the customer the same macro/reply multiple times</li><li>Confirm the customer’s address before sending the replacement AND ensure the replacement has the correct address</li></ul> <p><a href="https://docs.google.com/presentation/d/17tMUuSQZko52sZWJAo0hReBVEoxURh67OvSGRv3-jII/edit" target="_blank" rel="noopener">Open training deck ↗</a></p>
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